About The Order Process

1. Order Confirm

After receiving your order, we will send you the drawing information of the product and the layout of the marble slabs used to you confirm within 48 hours,and the production of the product will be consistent with the layout! For example:

For marble styles such as travertine and Carrara, because their textures do not vary much, we will not provide layout drawings, but we will provide photos of the marble slabs used.

2. Production

Once you have confirmed the drawings and layout, we will arrange the order to start production. Usually, the production time of the order takes 3-5 weeks, 

3. Take photos and video

After the production is completed, we will do a sealing coating to prevent oil stains and color bleeding. When the order is produced, we will send you photos and videos of the products for your confirmation, for example:

4. Shipping

After all confirmations are completed, we will package the product and send it out! Based on the weight, size and shipping destination of the product, the approximate shipping time will take 5-8weeks, and will be shipped by sea.

5. Truck delivery

When the package arrives in your city port, the final delivery will be by truck to the first floor of your building!, so you don't need to go to the courier point to pick up the package, which makes it more convenient for you to receive for the package! At the same time, it should be noted that I am sorry that we do not provide unloading and installation services for the time being. When the package arrives, you need to unload and install it yourself. The accessories required for installation will be in the package!

Please note: Due to the nature of the product, returns and exchanges are not accepted for orders during the production process. After production is completed, we will send you photos/videos and arrange shipping.

I am sorry that we currently do not provide unloading and installation services. The package will be transported by truck to the first floor of your building, and the unloading and installation needs to be done by the customer himself. The driver will communicate the specific delivery time with you in advance before delivering the package.

Please sign for the package in time when it is delivered to avoid being detained in the logistics warehouse for too long and incurring storage fees. Please note that if storage fees are incurred, the customer will be responsible for them!