FAQ

• I am sorry that we do not currently offer white-glove service.  The truck driver is only responsible for transporting the packages to the nearest road accessible by the truck to your address. (Whether the road is accessible will depend on the actual size of the truck.).That is Curbside delivery 
• For the unloading the package from the truck, as well as subsequent process, moving it indoors, and installation, will need to be completed by the customer. So please prepare tools such as unloading and unpacking in advance(forklift, scissors, screwdriver or drill screw gun).And The driver will contact you in advance before delivery to discuss the specific delivery time.
  
  

• We have our own factory and warehouse located in China, so we will ship from China!

• We ship to most countries worldwide. If your country or region is available in the checkout list, we can ship to your address. If your country or region is not listed at checkout, please contact us before placing your order to confirm whether delivery is possible.

• Normally, our prices already include taxes, duties, and shipping fees, so you don't need to pay anything extra.
• However, for certain European countries, our prices do not include taxes, duties, or shipping fees. If you are located in one of these countries, please contact us before placing your order for a detailed quote.

As all of our products are made to order and customized to your specifications, the following rules apply to order cancellations and modifications:

1. Cancellation within 24 hours of placing the order
   The platform deducts a 5% handling fee from the total order amount at the time the order is placed. Even if we issue a refund to you, this fee is not refunded to us. Therefore, if you cancel your order within 24 hours of placing it, we will deduct the 5% handling fee from your refund.
2. Cancellation more than 24 hours after placing the order
   If you cancel your order more than 24 hours after placing it, and the drawings and layout have already been sent to you for confirmation, we will charge a 10% handling fee.
3. After the order is confirmed and production has begun
   Once the order is confirmed and has entered production, we are unable to accept any cancellation or refund.
   
4. Custom orders (e.g., changes to stone, size, finish, etc.)
   The above rules apply equally. Once production has begun, we are unable to accept returns or exchanges.
   
5. In-stock clearance products
   In-stock clearance products cannot be cancelled or refunded.

• Furniture Orders: Furniture products require production time. Order information may be changed before the order enters production; once production has begun, no modifications will be accepted. After shipment, the shipping address cannot be changed.
• Handicraft Orders: Handicraft products do not require a production period. Order information may be modified at any time before shipment; after shipment, neither the product information nor the shipping address can be changed.
• Please be sure to carefully verify your order information (product size, color, shipping address, contact details, etc.) when placing your order to ensure smooth processing.

• For returns due to special circumstances (such as quality issues.), returned goods must be in their original packaging and must not be damaged, scratched, or stained. Returns will not be accepted for product damage caused by packaging issues.
• Ready-to-ship products and clearance collection product are not subject to any return policy.
• 7-Day Return Policy: We accept returns of unused items in their original packaging within 7 days of receipt. Returns or exchanges are not supported in certain circumstances; please refer to our return policy for details.