Return Policy
FanstoneFurniture wants you to be satisfied with your purchase. But just in case you're not 100% satisfied, we've made the returns process super easy.
About returns
7-day return period
Returns of merchandise (unused condition) in original packaging are accepted within 7 days of receipt of merchandise (except below).
Returns are not acceptable for:
- Due to the nature of the product, customized products cannot accept returns and exchanges. Unfortunately, we are currently unable to accept exchanges for non-customized products. If you are not completely satisfied with your purchase and would like to purchase a different product, you can return the product you are not satisfied with and reorder the item you want.
- Personal reasons: Inappropriate product size, color, etc., including but not limited to, dislike the product/repeated purchase/wrong purchase/no longer needed after purchase/does not meet expectations, etc.
- We try our best to show you the color of the product itself. However, the display of the product under different monitors will inevitably have a little color difference, and this is not a quality problem of the product, and we also provide the detailed information and size of the product for your reference, so we recommend that you check the detailed information of the product before payment, And make sure the product is what you want.
- Due to external factors (such as logistics/holidays), the package is not delivered in time and requires a refund, Due to some uncontrollable factors such as holidays/flight tension, the package may not be delivered within the estimated time, but we will try our best to urge the logistics company to transport the package, so we suggest that if you have a request for the delivery time of the package, please contact service@fanstonefurniture.com We will answer for you.
- The package is returned/destroyed due to incorrect address/unable to contact the recipient, etc. Normally, if the package fails to be delivered for the first time, we will contact the logistics provider to deliver the package again after we have confirmed the information with you. If you request a refund, you need to follow our return policy after signing for the package The process returns the package, but the return fee is not free, please keep in touch to avoid this situation.
- Please be aware that there is a difference between a parcel that is lost in transit and a parcel that is missing after it has been marked "Delivered" by the courier. If a parcel has been marked as delivered but you cannot find it, we are unable to do anything. We cannot issue a refund or send a replacement, and we cannot file a claim for a parcel that has been marked as delivered. We recommend you check at an alternate entrance to your domicile, at a neighbor's house or apartment, or at the front desk of your apartment complex or place of business to see if the parcel has simply been misdelivered. If the parcel is not in one of those locations, please contact the courier to see if they can help locate your parcel.
If an item is damaged on delivery (event)
First of all, please check the status of your package and items immediately when the driver delivers it to you. If you find that the appearance of your package is damaged, please write on the receipt/receipt: Damaged, and your signature and driver's signature information are required. Then send us pictures, in this case, please be careful not to refuse the package, otherwise we will not be able to deal with the problem for you.
Please contact us as soon as possible after receiving the package, we will provide you with a solution. If no questions are asked at this time, the furniture will be considered fully accepted.
How to return
Please do not return or refuse your product directly without contacting our customer service team, otherwise we will not be able to process any refund request for you.
Please contact us at service@fanstonefurniture.com to initiate a return. Include your order number, the name and quantity of the return, a picture of the package (whole package).
About Canceling Order
Due to the nature of the product, if you need to cancel/change the order after payment, please contact us within 24 hours after placing the order. However, it should be noted that the order amount we receive will be deducted by 5% fee by platform, and the fee will not be returned to us even after we refund you, so for canceled orders, we will deduct 5% of the amount, hope you can understand, after 24 hours, for orders that are in production, we will charge 10% of the order amount. If it exceeds 24 hours and the order has been shipped, we are sorry that we cannot cancel the order for you! It should be noted that for customized orders (changes in stone material, size, etc.), once production starts, returns and exchanges will not be accepted.
If your return is accepted, we will send you instructions on how and where to send the package.
We will process refunds within 7 days of receiving your package.
Please note: Nature never repeats itself. All marble tables in our natural marble category have a natural grain, the pattern of which varies from table to table. As each piece is unique, variations in tone, color, grain and pattern are unpredictable. It's not a quality issue
Marble is a natural product, and as such imperfect. That’s a part of its charm. Imperfections and superficial fossils can remain even after polishing. These imperfections should not be confused with actual damage. In fact, for the small cracks, holes or rough spots you might find in the marble, Variations like these are not viewed as flaws or defects subject to complaint. And they do not diminish the quality and durability of your table. Think of them as the details that give your table character, the charm of natural stone.